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Library Management Consulting

LMC Consultants

Brinley FranklinBrinley Franklin, LMC Principal, specializes in academic library administration. A primary focus of Brinley’s consulting practice is to assist colleges and universities with the optimization of overhead cost recovery related to library expenses that support sponsored grants and contracts. His work provides higher education institutions with the data necessary to negotiate the library component of their indirect cost rate in accordance with federal requirements. He has conducted library cost analysis studies at approximately 50 colleges and universities since 1982 related to cost recovery from sponsored grants and contracts. Brinley also provides financial, program and organizational reviews of research libraries.

Brinley is currently Vice Provost Emeritus, University of Connecticut Libraries. He is the co-developer of MINES for Libraries®, a methodology for assessing libraries’ electronic resource use, and received a Library Assessment Career Achievement Award from the Association of Research Libraries (ARL) and the University of Washington for “his instrumental work and involvement in library assessment in 2014.” He was elected ARL President in 2009/2010 and served as Chair of the ARL Statistics and Measurement Committee for three years prior to that. He has served on The National Center for Education Statistics (NCES) Academic Library Survey Advisory Committee, and on the International Federation of Library Associations and Institutions (IFLA) Statistics & Evaluation Section. He also served as President of the Boston Library Consortium and NELINET, the New England Library and Information Network.

Previously a Manager in KPMG’s Higher Education Consulting national practice, Brinley earned a Bachelor’s degree and a Master’s degree in Library Science at the University of Maryland, College Park, and a Master’s of Business Administration degree with a concentration in information systems management from George Washington University in Washington, DC.


Raynna BowlbyRaynna Bowlby, LMC Associate, assists academic and research libraries in maximizing their investment in human resources. As higher education and libraries undergo transformational change, Raynna facilitates activities that enable libraries to ensure that staff are aligned to work that impacts the main missions of research, teaching and learning. She organizes strategic planning efforts, conducts program reviews, outlines organizational change initiatives, guides work re/design and human resource re/allocation, provides management coaching and staff training, and helps to implement organizational performance assessment practices.

Raynna has over 30 years of experience in academic, research, medical and corporate libraries. She is affiliated with the Simmons College Graduate School of Library & Information Science (GSLIS) as Adjunct Faculty and regularly works with the Association of Research Libraries (ARL) to enable librarians to assess organizational performance and to effectively utilize data obtained from user surveys such as LIBQUAL+®. Raynna has an MLS from Simmons College (Boston MA) and an MBA, with a specialization in General Management and Organizational Behavior, from the University of Rhode Island.


Martha KyrillidouMartha Kyrillidou, LMC Associate, consults in evaluation, assessment and R&D activities. She helps libraries respond to customer needs through the development of user-focused services and culture that enhance the user-experience. With an understanding of trends in services, collections, facilities, and personnel she can help a library tell their story through narratives, visuals and numbers. As the original architect of the StatsQUAL suite of services at the Association of Research Libraries (ARL), Martha is well positioned to consult and help you maximize the benefits you derive from LibQUAL+, ClimateQUAL and MINES for Libraries. She has also worked on digital library as well as special collections assessment and evaluation methods. Her work has defined the growing and dynamic library assessment community of practice. She can help you with accreditation, grant writing, evaluation plans or serve as your external evaluator and data analyst for your grant and sponsored activities.

Martha is a Research Associate at the iSchool at the University of Illinois, Urbana-Champaign, bridging research and practice. She teaches Research Methods at Kent State University and leading the redesign of this course for the core curriculum team. She is on the planning committee of the 2016 Library Assessment Conference and co-chaired the previous conferences. For 22 years she led the ARL assessment programs. In 2003 she spearheaded the development of the StatsQUAL gateway to library assessment tools at ARL that includes LibQUAL+, ClimateQUAL, MINES for Libraries, DigiQUAL and LibValue in addition to the ARL Statistics. Martha has published widely and is available to present, conduct training, and facilitate strategy development. She has a PhD from the University of Illinois at Urbana-Champaign and two master’s degrees from Kent State University, one in library science and a second one in evaluation and measurement. Her undergraduate degree is from Aristotle University in Thessaloniki, Greece. She can also be located at Marthakyrillidou.com.


Terry PlumTerry Plum, LMC Associate, specializes in the application, use, and assessment of networked electronic resources, as well as international library and information science practices. He advises on the technology of assessment protocols such as MINES for Libraries ®, which he co-developed and which is now part of the Association of Research Libraries (ARL) StatsQUAL ® gateway.  He guides the implementation of digital asset management systems for libraries, archives and cultural institutions, particularly for international libraries. He trains librarians, archivists, and curators in open source digital libraries applications and digital asset management systems, and he co-developed the Simmons SLIS Digital Curriculum Lab, a training platform for LIS students.

Terry recently retired from the Simmons College School of Library and Information Science (Boston, MA) where he was the Assistant Dean for Academic Initiatives. He managed technology, directed the satellite site campus, SLIS West, coordinated the online program in SLIS and taught IT, digital libraries and evaluation. He has almost fifteen years experience in teaching and administration at Simmons SLIS, and has over 20 years of experience in academic libraries in reference and technology. He publishes and presents regularly and is an international training consultant for digital libraries and assessment. Terry has an M. Libr. from the University of Washington and an MA in Anthropology from the University of Connecticut.